FAQ
How to make an exchange?
🔹 Select the direction of exchange - indicate what currency you send (for example, Bitcoin, USDT, Tron) and what you want to get - whether it is the dollar card, Payoneer or other system. The course is loaded automatically in real time.
🔹 Fill out the application form - indicate the amount, your payment data (card number, wallet, etc.), as well as email for communication. Confirm the consent with the terms of the exchange.
🔹 Confirm the operation - click the “Exchange” or “Create an application” button - you will be redirected to a page with payment details.
🔹 Make payment - transfer the exact amount to the specified account. It is important to observe the timing of the regulations - especially when paying from bank cards. In some cases, delays associated with the work of banks are possible.
🔹 Receive funds - after receipt of payment, the system will check the transaction and transfer funds to your account. You can track the status of an application on the site. A notification of execution will also come to your email.
Do I need to register on Buy-bitcoin to exchange?
In most cases, you can make an exchange without creating an account - just fill out an application and make a payment. It's fast and convenient.
However, registration may be necessary in certain cases:
✔️ For exchanges that require verification (for example, at the request of a payment system or legislation)
📌 If the selected direction requires identity verification, we will warn you about this in advance, before filling out the application.
👉 We still recommend that you complete a simple registration - this will open access to additional functions and application tracking.
What is a network confirmation?
🔹 What is the confirmation of transaction in the blockchain?
In blockchain networks, each operation undergoes a confirmation stage before it is considered successfully completed. This happens at the moment when the transaction is included in the block and becomes part of the chain - blockchain.
Before implementing the transfer, be sure to check the rules of confirmation for a specific cryptocurrency and the receiving platform.
🔹 What is important to take into account:
1. Make sure that the network you have chosen is supported by the receipt.
Different services can take the same coin only on certain networks.
2. Carefully follow the network next to the ticker of the coin.
For example, if it is written by USDT (TRC-20)-the translation must be carried out through the Tron network.
3. An error when choosing a network can lead to loss of funds.
Translations on an inappropriate network are often impossible to restore, but the return is not guaranteed.
What should I do if I didn't specify Tag/Memo when sending?
Since the deposit address for some coins (for example, XRP, EOS, XLM, BNB, TON) is identical for all users, TEG/MEMO acts as a unique identifier that is assigned to our account and allows the exchange to identify the deposit and credit funds to our balance.
If you made a mistake, your coins are not lost! But you will need a certain algorithm of actions to help return these coins.
Next, strictly point by point - you need to record a video, at least 10 seconds long, from your wallet, where we will be able to see this particular transaction in your history. The video must be of good quality so that everything is clearly visible. The sender's address, hash, ticker, amount and date of the transaction must be clearly visible. When shooting a video, you must refresh the page. Upload this video to Google Cloud and send links to Google Cloud and TXid of your sending to the operator in the chat on the site.
How to replace or change the details of an application?
When submitting an application, be sure to indicate a current and accessible email address.
This is necessary for your safety and the ability to quickly communicate.
Changing application data is only possible through confirmation from the email specified when creating the application.
If you need to update the details, please send an email to our email from the same address that was specified in your application.
In the subject of the letter, be sure to indicate the application number.
In the text - indicate the new details to which the payment must be made.
After receiving the letter, the operator will check the information and make the payment manually according to the updated data.
Returns Policy
The service policy for returning assets to Users describes the procedure for performing a return and the amount of fees that may be withheld by the service for processing it. This policy is an integral part of the general Rules for the provision of services.
➡️ The return amount cannot exceed the amount of the asset sent by the User to the service account for exchange.
➡️ The return is made to the details provided by the User to the official email of the service, from the email that the User specified in the application. (if the user specified an invalid email, an additional check will have to be completed)
➡️ The fee for performing the Return is withheld from the amount of the Asset being returned.
➡️ The Service's responsibilities include the return of Assets sent by the User to the Service account if the Exchange did not take place.
➡️ Special conditions: Refunds are made exclusively in USDT
➡️ Refund fees: up to 2% (depending on the amount of resources spent) + current network fee.
ℹ️ Additionally: The Service has the right to refuse the User to provide services without explanation and make a refund.
How long does it take to process an application?
Our service processes requests in automatic and semi-automatic modes:
Automatic exchange — requests are processed within 120 minutes.
Semi-automatic/manual mode — the processing time can be up to 8 hours.
Semi-automatic directions are processed during technical support hours.
If you are making an exchange using coins (for example, Bitcoin), please note:
- The application processing begins only after receiving confirmations from the blockchain network.