What to do if you didn’t provide a Tag/Memo when sending?
What to do if you didn’t provide a Tag/Memo when sending?
Since the deposit address for certain coins (e.g., XRP, EOS, XLM, BNB, TON) is identical for all users, the Tag/Memo acts as a unique identifier assigned to our account. It helps the exchange identify your deposit and credit the funds to our balance.
If you made a mistake — your coins are not lost! However, a specific procedure is required to help recover them.
Follow these steps strictly: record a video at least 10 seconds long from your wallet, showing this specific transaction in your history. The video should be of good quality so that all details are clearly visible. The sender address, hash, ticker, amount, and transaction date must be clearly shown. While recording the video, refresh the page. Upload the video to Google Drive and send the Google Drive link along with the TXid of your transaction to the operator in the chat on the website.