Transaction Security Control
AML Check
All incoming transfers undergo mandatory verification in accordance with AML requirements.
Risk Assessment
If the cumulative risk score exceeds 50% (including categories: DarkNet / Stolen / Mixer), the transaction may be temporarily suspended pending clarification.
KYC Policy
If a transaction is suspended based on AML verification results, completing the KYC procedure is not a mandatory requirement of the service.
Refund Policy
In case of blocking, funds are returned to the sender. Please note that a blockchain network fee may be deducted upon refund.
Exchange Rate Fixation: The exchange rate is finally locked after receiving 32 network confirmations.
Order processing time: Up to 2 hours (during business hours)
Payment crediting time: Within a few hours after sending, sometimes within the framework of international banking regulations
Accounts prohibited for transfer: Zimbabwe, Papua New Guinea, Iran, Burundi, South Ossetia, Libya, Belarus, Venezuela, Turkish Republic of Northern Cyprus, Sierra Leone, Liberia, Central African Republic, Nagorno-Karabakh Republic, North Korea (DPRK), Guyana, Laos, Russia, Somalia, Uganda, Syria, Democratic Republic of the Congo, Abkhazia, Côte d’Ivoire, Iraq, Lebanon, Afghanistan, Palestine, Yemen, South Sudan, Sudan, Vanuatu, Myanmar (Burma), Pridnestrovian Moldavian Republic (Transnistria), Crimea, so-called self-proclaimed republics “DPR” and “LPR” (temporarily occupied territories of Ukraine).